Return Policy

Return Policy

Plantness Return & Refund Policy

At Plantness, we want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return in accordance with the policy below.

Returns

We accept returns of eligible physical products within 30 days of delivery.

To be eligible for a return:

  • The item must be unused and in the same condition in which you received it.
  • The item must include its original packaging and any included components or accessories.
  • Proof of purchase or your order information may be required.

Please contact us before sending a return so we can provide return instructions.

How to Request a Return

To request a return, contact us at hello@plantnessusa.com and include:

  • Your name
  • Order number
  • Item you would like to return
  • Reason for the return

Once your return request is reviewed, we will provide instructions for sending the item back.

Please do not send products back without first contacting us.

Return Shipping

Unless the product arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

You may use the shipping carrier of your choice. We recommend using a trackable shipping method, as Plantness cannot be responsible for return shipments that are lost or damaged in transit.

Original shipping charges, if any, are non-refundable except when the return results from an error on our part or a defective or damaged product.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If an item arrives damaged, defective, or you receive the wrong item, contact us at hello@plantnessusa.com as soon as possible. Please include your order number and, when applicable, photographs showing the problem.

We will review the issue and work with you to provide an appropriate resolution, which may include a replacement or refund.

If the return is due to our error or an eligible damaged or defective item, Plantness will cover the applicable return shipping costs.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days after the refund is processed for it to appear on your account, depending on your bank or payment provider.

Shipping charges are not refundable unless otherwise stated in this policy.

Non-Returnable Items

The following items are generally not eligible for return:

  • Items returned more than 30 days after delivery
  • Items that have been used, altered, damaged after delivery, or are missing parts for reasons not caused by Plantness
  • Customized, personalized, or made-to-order products created specifically for the customer
  • Items marked as final sale or otherwise identified as non-returnable at the time of purchase
  • Gift cards, if offered

We reserve the right to decline a return that does not meet the requirements of this policy.

Digital Products

Because downloadable digital products, including STL, 3MF, and other digital design files, cannot generally be returned once delivered or downloaded, digital product purchases are non-refundable after access or download, except where required by law or when the file is defective or materially different from its description.

If you experience a technical problem with a digital product purchased from Plantness, contact us at hello@plantnessusa.com and we will work with you to resolve the issue.

Exchanges

We do not currently offer direct exchanges. If you would like a different product, please return the eligible item in accordance with this policy and place a new order.

For damaged, defective, or incorrect items, contact us first, as we may be able to provide a replacement without requiring a separate order.

Cancellations

If you need to cancel an order, contact us as soon as possible at hello@plantnessusa.com.

We cannot guarantee cancellation once an order has entered processing or has shipped. If the order has already shipped, you may request a return after receiving it, subject to this policy.

Contact Us

If you have questions about a return or refund, contact us at:

Plantness
Operated by Cocorie LLC
Email: hello@plantnessusa.com